Returns & Refunds

If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. This is your statutory right under the Consumer Contracts Regulations 2013.

Veean gives you longer: you may start a return within 30 days of delivery for most items.

Open your order in the Veean app, choose the item, and select “Start a return”. You will be asked to pick a reason and will receive return instructions.

Please return goods in the condition you received them, including any packaging, unless the goods are faulty.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you may be entitled to a repair, a replacement, or a refund. If you reject faulty goods within 30 days of delivery, you are entitled to a full refund.

We refund to your original payment method once the returned goods reach us and have been checked. Refunds include the VAT you paid, and the standard delivery charge where the whole order is returned.

We aim to process refunds within 14 days of receiving the goods back.

Some goods are excluded from the right to cancel, including sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and goods made to your specification.

Nothing in this policy limits your statutory rights as a consumer.